0 items / £0.00

FAQs/Shipping

Pins, patches & apparel out of Manchester.

Designed and shipped from the UK, international orders welcome.

All orders will be shipped within 3 working days of payment.

Check us out on Instagram @bruisedegoco


FAQs:

Where is Bruised Ego based?

We’re based in Manchester, England. All of our products are designed and shipped from within the UK.

When will my order be shipped?

We guarantee all in-stock orders will be shipped within 5 working days of payment being received. For out of stock and pre-order items please refer to the product page, where you will find an approximate shipping date.

Will I receive a shipping notification?

Unfortunately Big Cartel does not currently support shipping notifications so no, you won’t receive one. If it has been 5 working days since placing your order, you can rest assured that it has been shipped! 

Will I my order be tracked?

In order to keep shipping fees to a minimum we use Royal Mail International Standard, which does not include tracking.

When will my order arrive?

For domestic orders we use Royal Mail First Class and for everywhere else Royal Mail International Standard. The estimated delivery times for these services are:

UK: 1-2 working days

Europe: 3-5 working days

Everywhere else: 5-7 working days.

**please note, these are just estimated timescales. International shipping can be unpredictable and sometimes takes up to 30 days.

My order hasn’t arrived, what should I do?

 If your order does not contain any pre-order items and has exceeded the estimated delivery time stated above (remember to add 3 working days to allow for order processing) then please feel free to contact us at bruisedegocompany@gmail.com. We kindly ask that all order enquiries be made through email rather than Instagram - it’s difficult to match up orders with IG names and because of the way notifications work, there is a chance we might not even see your comment/message!

Do you have a mailing list?

We most certainly do! You can sign up here. You will be sent a confirmation email (check your spam) if you don’t confirm your subscription via this email, you won’t receive our messages! Top tip: add us to your address book to prevent emails from being filtered.

Do you sell wholesale?

We're always keen to hear from retailers who are interested in carrying our products. Drop us a line at bruisedegocompany@gmail.com 

Where can I find you on social media?

We’re most active on Instagram - you can find us @bruisedegoco. Follow us for all the latest releases, giveaways and of course, the occasional cat photo. You can also find us on Facebook.